Also see: Get help with Windows 10 upgrade and installation errors and Submit Windows 10 upgrade errors using Feedback Hub. The Virtual Agent can also help you to resolve many Windows upgrade issues.
To talk to a person about your issue, click Get started to interact with the Virtual Agent, then enter 'Talk to a person' two times. If you are not an IT administrator, try some of the quick fixes described in this article then contact Microsoft Support starting with the Virtual Agent. This article contains technical instructions for IT administrators.